Communicating effectively with difficult people

http://blog.revolutionadvisors.com.au/communicating-effectively-with-difficult-people/

Working with unreasonable people is inevitable for most individuals at some point in their careers. Whether it is an unhappy customer, difficult colleague or uncompromising community member – chances are you will encounter at least one of these situations. Unfortunately, there is no crash course in dealing with difficult people, but by applying some basic […]